RETURN & REFUND POLICY
1. General Policy
At Sri Mithra, we aim to ensure customer satisfaction with every purchase. Returns and refunds are handled carefully and fairly, based on the nature of the product and condition at the time of request.
2. Eligibility for Returns
Returns are considered only if the product is found to have a manufacturing defect or damage identified at the time of purchase or delivery. Items must be unused, unaltered, and in original condition.
3. Non-Returnable Items
Customised products, altered items, and products purchased during special offers or discounts may not be eligible for return or refund.
4. Refund Process
Approved refunds, if applicable, will be processed through the original mode of payment or as store credit, based on mutual agreement. Refund timelines may vary depending on the payment method.
5. Exchange Policy
Exchanges may be allowed subject to product availability and internal evaluation. Price differences, if any, must be settled at the time of exchange.
6. Verification & Approval
All return or refund requests are subject to inspection and approval by Sri Mithra. We reserve the right to decline requests that do not meet our policy conditions.
7. Policy Updates
Sri Mithra reserves the right to modify this Return & Refund Policy at any time without prior notice. Updated terms will be applicable immediately upon publication.
8. Contact Information
For any return, refund, or exchange-related queries, please contact us:
Phone: 9640975991 / 9398323707
Instagram: https://www.instagram.com/srimithra_designerstudio
Address: ZP Road, Phase-4, Panchayatiraj Teachers Colony, BN Reddy Nagar, Hyderabad – 500079